At Kendall Kayaks, we strive to provide high-quality products for your outdoor adventures. If you are not fully satisfied with your purchase, please review our Refund & Return Policy below.
1. Return Eligibility
We accept returns under the following conditions:
The item must be unused, in its original packaging, and in the same condition as received.
Returns must be initiated within 7 days from the date of delivery.
Certain items, such as personalized or clearance products, are non-returnable.
2. How to Initiate a Return
To request a return, follow these steps:
Email us at [[email protected]] within 7 days of receiving your order with your order details and reason for return.
Our team will review your request and provide return instructions if eligible.
You must ship the item back within 3 days after receiving our confirmation. The return shipping cost is the customer’s responsibility.
3. Refund Process
Once we receive and inspect the returned item, we will notify you via email.
Approved refunds will be processed within 5-7 business days after inspection.
4. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of delivery with photos of the issue. We will arrange for a replacement at no additional cost.
5. Exchanges
Exchanges are accepted for eligible items within 7 days of delivery. Please contact us to check stock availability before returning your item for exchange.
6. Non-Returnable Items
The following items cannot be returned or exchanged:
Used or damaged products (unless they arrived defective).
Clearance or final sale items.
Personalized or customized products.
7. Contact Us
For any return or refund inquiries, feel free to contact us at [email protected].